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Why do I have to dial 911 if I need help, can’t I call my nearest fire station directly and save time?
The 911 emergency system is designed to save valuable seconds. When you dial 911, the system routes the police or fire unit that is closest to your home. Fire stations are not properly equipped to take emergency calls and calling the station directly actually wastes response time. Often there may be no firefighters at the station because of training or other emergencies. It is always best to call 911 if you need help.
What to tell the 911 Officer when you call?
- Where is your emergency? This is the most critical question. Provide the exact address, cross streets, landmarks, building color, or mile markers to ensure responders can find you quickly.
- What is happening? Describe the incident concisely (e.g., "My house is on fire," "A person is having chest pain," or “there was a vehicle accident”.
- Who is calling and who is involved? Provide your name and phone number in case the call is disconnected. You will also be asked for descriptions of any involved people.
- When did it happen? The dispatcher needs to know if the incident is in progress or if it occurred some time ago.
- Why? This leads to follow-up questions for more detailed information.
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